by d@1b36n | Jan 11, 2023 | Uncategorized
When a member fails to pay their membership dues, it’s helpful to try to work out the issue directly between your gym and the member. If that fails to work, you can then send the member to the collections process to see if a third party is able to recover the lost...
by d@1b36n | Dec 9, 2022 | Uncategorized
Gym management has a lot of components, many of which take owners, managers and other gym staff away from where their real passions lie. It’s helpful to hand off some of these duties to software, such as gym management software, and also to third party professionals...
by d@1b36n | Dec 9, 2022 | Uncategorized
When clients fail to pay their dues, your business can take certain steps to encourage payment. If these fail, it’s time to consider third-party collections, which provides a degree of separation between your business and further discussions of money. At Aldous, we...
by d@1b36n | Nov 10, 2022 | Uncategorized
While your gym can have policies that help protect you concerning money, your members have some of their own consumer protections that may backfire on you, regardless of any policies or practices you have in place. A chargeback through a credit card is one of them,...
by d@1b36n | Nov 10, 2022 | Uncategorized
When someone fails to make a payment, it’s good to have your own procedures for reminding and following up. If they still fail to pay in response after a certain amount of time (we recommend three months), sending the account’s information to a third-party...
by d@1b36n | Oct 11, 2022 | Uncategorized
We have all had the experience of calling a company’s customer service only to talk to someone in another country. This dynamic creates particular challenges that having a call center in the United States can solve. Not only is this true for customer service, but also...
